Refund Policy

Refund Policy

At Vivienne Pearl, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return an item. Please review our refund policy below:

1. Returns and Exchanges:

• We accept returns and exchanges within 7 days from the date of purchase.
• To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
• Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon arrival.

2. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original method of payment within 7 days.
• Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defective or damaged item.

3. Exchanges:

• If you need to exchange an item for a different size, color, or style, please contact us to arrange the exchange process.
• Exchanges will be processed once the returned item is received and inspected.

4. Defective or Damaged Items:

• In the rare event that you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund.

5. How to Initiate a Return or Exchange:

• To initiate a return or exchange, please contact our customer service team at contact up to obtain a return authorization and shipping instructions.

6. Additional Notes:

By making a purchase at Vivienne Pearl, you agree to abide by our refund policy as outlined above.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.

Thank you for shopping at Vivienne Pearl